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lead to better customer satisfaction, greater productivity and fewer mistakes due to
misunderstanding. When listening we need to be focused and concentrated, we need to pay
attention not only on verbal messages, but on non-verbal as well. It does matter what language and
voice is being used, as well as how the other person uses his or her body.
Entrepreneurs need to have good speaking skills. They need to be sure that their message is clearly
heard, that’s why they need to pay attention on what they are saying and how they are saying it.
We need to choose our words carefully and pay attention on the tone of our voice and our body
language. Doesn’t matter if we’re communicating with someone face-to-face or over the phone or
we’re presenting in front of an audience, we need to make sure that our messages are short and
concise. Mastering verbal skills will help us convince investors in our idea, persuade a customer
to buy our products or assign tasks to the team more effectively.

Having good writing and reading skills is also very important, especially for small businesses.
Nowadays much of the communication is done through e-mails, text messages, social media posts,
etc.

Problem-solving skills
Solving problems is part of our everyday life. Entrepreneurship is all about solving problems. The
path of starting and running a business is full of ups and downs and the ability to solve problems
is key to success. Problem-solving skills are important for entrepreneurs and they can be improved
over time through experience, mastering new skills or through using different tools and
approaches.

When it comes to problem-solving the most important skill is critical thinking. Developing this
skill will help use identify problems and turn them into opportunities. When a problem occurs, it
is important to take the time and think about the issue, where is its beginning and to identify the
areas in which mistakes were made. We need to collect, process and organize all the data we can
collect and to analyze all the factors related to the problem. Then we need to think of workable
solutions, as well as to develop an action plan for the future.

Decisiveness is also very important when problem-solving. Sometimes we need to be quick in
making a decision, because the faster we make it, the sooner the team can continue with its work.
And as we mentioned team, brainstorming is a powerful tool for problem-solving. Debating over
the problem with other people can show you different aspects of the problem from different angles
and will enable you to compare all alternative solutions. When solving problems, we need to think
outside the box, we need to be creative and go beyond critical thinking.
Critical thinking skills

As we’ve mentioned above, critical thinking skills are essential for problem-solving, respectively
for entrepreneurship as well. Developing such skills will help entrepreneur run their businesses
smoothly by solving problems, developing solutions and creating new ideas. To be successful

Project 2019-1-BG01-KA204_062299
The content of this material does not necessary reflect the official position of the European Union.